Terms and
Conditions

Thank you for visiting the site

Read the terms and conditions of use carefully. By accessing the site, you accept and understand the terms of use. If you do not accept the terms of use, we invite you not to use the site.

We reserve the right to modify the terms of use without notice and at any time. Please check this page regularly for changes to the Terms of Use. The version published on the site at the relevant time applies between you and us.

In the Terms of Use, the terms “NEOS”, “we”, “us”, “our” and “our” refer to NS Trading Sàrl, a limited liability company under Swiss law registered in the Commercial Register of the Canton of Fribourg. “You”, “your” and “yours” refer to any person using or accessing the Site.

A. TERMS OF SERVICE

1A. Liability Limitation

All the information and documents contained on the site (as well as on the pages animated by NEOS on the social networks) are only presented as an indication and with the aim of promoting our products and services. The information and the documentation presented do not constitute in any case an offer of products and/or services on our part, nor on the part of our partners or third parties, and cannot be considered as advice or instructions on the use of our products and services.

The content of this website (as well as the pages we animate on social networks) has been created with the utmost care. Nevertheless, we do not give any guarantee for the accuracy, completeness and topicality of the published contents and we do not accept any liability. If you rely on this information, you do so at your own risk. You agree that it is your responsibility to keep yourself informed of any changes to the content of the site. Any liability of NEOS is excluded in this respect.

It is up to the customer to inform himself with the competent authorities about the possible restrictions concerning the use of the products he wishes to order.

2A. Intellectual property rights

Copyright and other intellectual property rights in the Content are owned by NEOS or are used with the permission of its owner.

You are authorized to browse the site. This as long as you respect the copyright and other intellectual property indications. No element of the site has been designed to grant you a licence or a right of use, whatever it is, on the content. Any other use of the content by you is therefore strictly prohibited. In particular, no reproduction of any part of the site may be sold or distributed for commercial purposes, nor may it be
modified or incorporated into any other work, publication or any other website.

3A. Data protection

The protection and security of personal data is a priority for us. We therefore strictly adhere to the legal provisions of Swiss law. Below
you will find information on the type of data collected and the purpose of their collection :

3AA. Data transmission / data recording

When you visit this site, the web server automatically saves log files that cannot be associated with any particular person. Logged data includes, for example, browser type and version, operating system, referring URL (the page previously visited), the IP address of the requesting computer, the date and time of access to the server request and the client file request (file name and URL). This data is collected for statistical evaluation
purposes only. It will not be disclosed to third parties, either for commercial or non-commercial purposes.

3AB. Use of personal data

Personal data is only collected or processed if you provide this information voluntarily, e.g. when placing an order. You may revoke your consent to the storage of your personal data at any time in writing (e.g. by e-mail) with immediate effect, unless there are relevant reasons for doing so
in connection with a business transaction. Your data will not be passed on to third parties, unless this is required by law.

3AC. Information, correction and deletion of your data

In accordance with the applicable law, you may at any time ask us in writing whether and which of your personal data is stored with us. You will be informed immediately.

3AD. Note on Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

4A. Disclaimer of Liability

To the extent permitted by law, any liability of NEOS, its organs, auxiliaries and representatives, which may result from your access to – or use of – the site, is excluded.

As a precondition for your use of the site, you commit yourself to indemnify NEOS, as well as its bodies, auxiliaries and representatives of any damage (including legal and lawyer’s fees) which could result from your access to – or your use of – the Site.

5A. General

NS Trading GmbH sells its own products via the online shop at the URL neoscare.com/neoscare.ch/neos-care.com/neos-care.ch. These General Terms and
Conditions govern the relationship between NEOS and the user of the website. The conditions of use published on the website form an integral part of these general terms and conditions. By visiting the website, the user accepts the validity of these terms and conditions, including the conditions of use. NEOS supplies products bought in the web shop exclusively on the basis of these general conditions. The general terms and conditions are an integral part
of any contract concluded with a customer (the person placing the order) in the web shop. Before each purchase, the customer explicitly confirms his acceptance of the general terms and conditions of sale, including the conditions of use. NEOS reserves the right to modify at any time the present general sales conditions and/or the conditions of use. The general terms and conditions of sale (including conditions of use) in force are those published on this website at the time of its use.

A customer who has not yet reached legal age may only conclude contracts to a limited extent in accordance with the applicable legal provisions. By explicitly accepting the general terms and conditions when ordering a product in the online shop, the customer confirms that he is authorised to purchase the goods.

B. GENERAL CONDITIONS OF SALE

By placing an order via the site, the customer acknowledges having read, understood and accepted, without any reservation, the general
conditions of sale. In the event of disagreement with the general terms and conditions of sale, the customer shall refrain from placing an order via the site. The customer confirms having read and respected the indications related to the product either : Not recommended for children and pregnant women. Do not consume more than 400mg of caffeine per day from any source.

NEOS reserves the right to modify the general conditions of sale, at any time and without notice. Any order placed after the publication by
NEOS of a new version of the general conditions of sale is worth acceptance of this new version.

1B. Registration

The Customer is solely responsible for the accuracy and completeness of the data he provides when registering on the site. If necessary, the Customer will have to communicate to NEOS any modification of the data he has provided, this by e-mail or directly on his account.

The customer must indicate a valid e-mail address on which will be sent all communications relating to his order. The customer is
responsible for keeping this address in force and for reading the e-mails sent by NEOS. Any communication made to the customer by e-mail will be considered as received by the latter on the date and at the effective time of reception, but at the latest 24 hours after it has been sent by NEOS.

NEOS reserves the right to refuse an offer at its free and entire discretion, without being obliged to indicate the reasons.

2B. Price

The prices of the products are indicated in Swiss francs (CHF) including VAT, net. They do not include any additional taxes that may be
required by applicable legislation. Prices are subject to change without notice. Only the price indicated in the order confirmation shall be binding.

3B. Payment

The methods of payment accepted by NEOS are exclusively those indicated on the site. By proceeding to the purchase with the various
payment partners, you also accept our CGV, the CGV of the partners in question.

Orders can only be placed against prepayment. The goods will only be dispatched after receipt of the prepayment.

Payments are made through the servers provided and secured by NEOS’ financial partners. No financial information concerning the customer
transits via our servers.

The risk of a dysfunction of the payment system is supported by the customer, to the whole discharge of NEOS.

4B. Delivery

Preparation and delivery costs are those mentioned in the order confirmation. The customer is solely responsible for the accuracy and
timeliness of the address he indicates to NEOS. We could thus not be held responsible for the absence of delivery of a product in the event of indication of an erroneous or inactual address.

The risks related to the sending of the goods are transferred to the customer as soon as the goods are handed over by NEOS to the
carrier of his choice.

If a package is returned to us by the carrier after an unsuccessful delivery. The customer is notified by means of an e-mail sent to
the address he indicated when he placed his order.

If there is no news from the Customer within 3 months from the sending of the said e-mail, the order is cancelled. NEOS is then released from its obligation to deliver the goods and the amount paid by the Customer is kept by NEOS as a conventional penalty, this for settlement of all accounts and all claims in connection with the order concerned.

The goods are dispatched as soon as possible, generally at the latest five working days after receipt of payment NEOS guarantees
appropriate packaging for regular dispatches. Delays may occur due to local holidays.

The delivery times depend on the conditions of the parcel transport company mandated by NEOS. NEOS does not assume any responsibility as
for the respect of the delivery times announced by the parcel transport company.

NEOS does not assume any responsibility for the non-delivery or late delivery of the products. In both cases, NEOS is entitled
to retain the total purchase price.

All orders of NEOS lower than CHF 125 are subject to packaging and shipping costs. The shipping costs are indicated to the customer
during the order process.

5B. Warranty

All products are delivered in perfect condition, in accordance with the product specifications. NEOS guarantees the high quality of
the products only within the specified shelf life when stored correctly (away from light and heat).

6B. Replacement

Once purchased, products of impeccable quality cannot be exchanged or returned.

7B. Jurisdiction and applicable law

The Terms of Use are subject to Swiss law, to the exclusion of its rules of private international law.

The exclusive place of jurisdiction is 1630 Bulle, subject to appeal to the Federal Court.

8B. Languages

The conditions of use are written in French, German, English. In the event of any discrepancies, the French version shall be deemed authentic.